Answer with context
Surface approved knowledge, support guidance, videos and links in response to the question being asked.
BOTNOMICS / INTELLIGENT SUPPORT
Addu makes everyday IT support easier to use.
Addu is an AI-enabled intelligent support agent that helps people find answers, trigger approved automations and manage IT requests from one conversational experience.
Conversational support, connected to action
A familiar entry point for answers, automation and service workflows.
An automation buddy
A clearer route from question to resolution.
People should not need to know which portal, queue or knowledge base holds the answer. Addu brings guidance, approved actions and service-management workflows into a single, familiar support journey.
Core capabilities
A support experience that can do more than answer.
Addu connects conversation with an appropriate next step, so people can resolve routine needs without having to interpret a complex support landscape.
Trigger the right action
Launch approved automated resolutions and self-service actions instead of stopping at a static answer.
Keep work moving
Guide conversations toward the next useful step, whether that is a request, approval, escalation or update.
Manage tickets in one place
Create, check, chase and escalate service requests without forcing users to move between support channels.
Addu advantages
Support that fits into the way work already happens.
Start with the experiences that are most valuable to employees and service teams, then extend the automation and workflow coverage deliberately.
Knowledge management
- Multi-layer knowledge discovery
- Answers in text, video and linked guidance
- Relevant support information when it is needed
Routine task automation
- Approved task and request automation
- Shift-left support activities
- Support for application and access workflows
Workflow orchestration
- Defined approval paths
- Sequenced process steps
- Visibility into hand-offs and progress
Smart ticketing
- Create a ticket without portal-hopping
- Check status from the support conversation
- Escalate with the right context
Personalised experience
- Support shaped around role and need
- A familiar conversational entry point
- Relevant next actions, not generic menus
Reports and insight
- Usage and efficacy signals
- Feedback capture
- Inputs for improving support journeys
Botnomics platform
Built for a broad automation journey.
Addu is the conversational entry point. The Botnomics platform provides the automation, self-service and ITSM-connected capabilities behind that experience.
- 01
Auto-remediation
Detect, diagnose and resolve selected issues through approved automation flows.
- 02
Self-services
Offer simple, guided actions that employees can complete independently.
- 03
ITSM integration
Connect support experiences with the service-management environment and its workflows.
- 04
Guided remote support
Help support teams move from a reported issue to an approved remediation route.
- 05
Fast onboarding
Start with a focused set of high-value support journeys and extend from there.
Enterprise use cases
Start where support friction is most visible.
The first release can focus on the high-frequency questions and workflows that make a measurable difference to the employee and service-team experience.
Everyday IT support
- Frequently asked questions
- Password, access and application requests
- Device troubleshooting and approved fixes
Employee services
- HR and policy guidance
- Onboarding and provisioning journeys
- Facilities and workplace requests
Service operations
- Ticket creation and follow-up
- Outage and status communication
- Escalation and workflow coordination
The support journey
A simple path, without the dead ends.
The experience is designed to keep context and next steps together, whether the answer is immediate or the work moves into a service process.
- 01
Ask
A person starts in the familiar support channel.
- 02
Understand
Addu identifies the question, request or required next step.
- 03
Act
The right knowledge, automation or workflow is presented.
- 04
Confirm
The outcome is visible and the next step stays clear.
Start with a focused use case
Make the next support interaction more useful.
Talk to Abrya about the employee journeys, knowledge sources and approved workflows that should shape an Addu implementation.